These materials have been developed by a Covid-19 community support group in consultation with the Fairfax County Health Department.

Go to the downloads page.


Organizational Chart

Sample organizational chart to set up a coordination network in your community.

Volunteer Coordination SOPs

In depth training for volunteers in a coherent and organized manner using standard operating procedures. This guarantees responsiveness to demand and the personal safety of the at-risk and volunteers alike.

Volunteer Onboarding Briefing Materials

Volunteers need a structured onboarding to ensure they are trained in approved infection protection while running errands.

Command Center Coordination Spreadsheet

This sheet will help keep track of requests and individuals fulfilling the requests. Only individuals who have been oriented on privacy and confidentiality will get access to this document.

This sheet is a read-only copy. Please save a copy on your computer to edit and customize.

Volunteer Grocery Shopping SOPs

Standard protocols for safe shopping by volunteers need to be set up with grocery store management.

Volunteer Support Printable Flyer

Those at risk and future volunteers need to know that the community support group has been setup and be able to get in touch.


In response to the unprecedented global crisis we face with the Covid-19 pandemic, we have built a very simple system that helps to keep at-risk people safe from SARS COV-2 infection.


Many community members are at high risk of illness or death from Covid-19 including age, underlying illnesses, and other factors. Activities such as grocery shopping, retrieving medication from the pharmacy, and generally being in crowded spaces indoors make them more prone to infection from Covid-19 that in some cases could be fatal.

In every neighborhood in the USA, there are kind hearted volunteers who are willing to help their neighbors with these tasks. High risk members of our community need our help to shelter in place while still being able to go about their lives normally.


On March 31, 2020, in less than a week, some very talented individuals in Northern Virginia (part of the DC Maryland Virginia Metro Area) set up a system that links high-risk people requiring assistance with people willing to volunteer their time to run errands on their behalf.

This incredible network was made possible with the help of our local Trader Joe's and in consultation with the Fairfax County Health Department.

Working cooperatively as a team, we have developed a system that coordinates the shopping needs of our at-risk community members with the available and willing volunteers.


This simple, uncomplicated system was designed for use by the elderly who are not very tech savvy. It responds rapidly to the needs of our community members and ensures that volunteers who help them are trained to follow all relevant infection prevention and social distancing protocols as set out by local health authorities. That keeps everyone safe by helping to stop the spread.

We have put all the materials we developed on this website, and we invite all communities in the United States to download and make use of them. Please consult with your local health department to include information specific to your region.


If you have any questions, suggestions, or need further assistance customizing our materials, please contact us at [email protected] We will be happy to speak with you by phone, video conference or email to help setup your coordinated mechanism.


If you live in Fairfax County, VA contact

For all other inquiries contact


I would like to extend a huge thanks to the very capable and caring professional colleagues and friends who volunteered to put these resources together under massive pressure in just one week:

Paula Rosca and Patricia Rohrer of Fairfax County Health Department for supporting our efforts and providing guidance on local health policies, procedures and practices for infection prevention and social distancing measures as related to Covid-19 disease.

Robert Pantall, Lead technology consultant at CCPace Inc for IT design guidance, spreadsheet design and production

Paul Murphy, CEO at 3Advance, for standing up website from scratch in one day

Kadhambari Sridhar, public health technology specialist for proofing and correcting technical content, UX/UI and visual styling of all webpages and downloadable documents

Elyse Ping Medvigy and Gargi Shastri, Consultants at Guidehouse and Mark Toone, Marine Corps Reservist for voluntarily staffing our local community command unit

Lauren Savin, manager of Trader Joe’s supermarket at Baileys Crossroads and her regional management team for immediately agreeing to jump in and help

Thank you, thank you, thank you

Ian Sliney

Backstage agent provocateur